Fitolium Privacy Policy

Privacy Policy

Last Updated: April 2024
At Fitonx.in Pvt. Ltd. (“Fitolium,” “we” or “us”), we are dedicated to protecting your (“user” or “you”) privacy with the care and respect rooted in India’s values of trust and community. This Privacy Policy (“Privacy Policy”) explains how we collect, use, and safeguard your information, ensuring transparency for our Indian users seeking holistic wellness through our Ayurvedic supplement for hemorrhoid relief.

OUR SERVICES
This Privacy Policy outlines how Fitolium handles information collected through your interactions with our services, both online and offline, collectively referred to as “Services”:

  • Our website, Fitolium, and its subdomains (“Site”);
  • Mobile applications operated by Fitolium;
  • Other services linking to this Privacy Policy; and
  • Offline interactions, such as purchases at authorized pharmacies or wellness centers in India.

Please note that this Privacy Policy does not apply to:

  • Third-party platforms or websites not operated by Fitolium, even if linked from our Site.

Our Services are designed to provide wellness education and support for Indian users, not to offer medical advice or healthcare services. Fitolium is an Ayurvedic dietary supplement, not a treatment for medical conditions. Always consult a qualified healthcare provider for diagnosis, treatment, or health concerns. For urgent medical emergencies, contact local emergency services in India immediately.

1. TYPES OF PERSONAL INFORMATION WE COLLECT AND USE

When you engage with our Services, we may collect or generate information about you as described in this Privacy Policy (“Personal Information”). This includes information you provide directly or data collected automatically during your interactions. Types of Personal Information include:

  • Contact details such as your name, email address, phone number, or postal address provided when you contact us or place an order.
  • Demographic details like your age, gender, city, or state, shared voluntarily during inquiries or account creation.
  • Order information, including products purchased, shipping address, and contact details for order updates or support (e.g., text notifications if you opt-in).
  • Payment details, such as credit/debit card information or UPI IDs, securely processed for purchases via our trusted payment gateways.
  • Account information, including usernames or preferences, if you create a profile on our Site.
  • Voluntary wellness information, such as general health preferences, provided when using specific features like wellness surveys (optional).
  • Publicly shared content, such as comments or reviews on our social media pages or community forums.

• Information You Provide Us

You may share Personal Information with us through various interactions:

1.1. Online Forms. You may submit details via forms on our Site, such as to inquire about Fitolium, request store locations, or subscribe to updates. This may include your name, email, phone number, or other details you choose to share.

1.2. Wellness Updates. By subscribing to our newsletters or updates, you may provide your name and email to receive tips on holistic wellness and Fitolium benefits, rooted in Ayurveda.

1.3. Communications. We may send order confirmations, wellness tips, or promotional offers via email or text (if you opt-in). You can opt out by updating your preferences, following unsubscribe instructions in messages, or contacting us at [email protected]. Transactional messages (e.g., order confirmations) are essential and cannot be opted out of.

1.4. Account Creation. If you register for a Fitolium account, you may provide details like name, email, phone number, and a password. This is voluntary, but some features may be unavailable without registration. We use this data to manage your account and ensure secure access.

1.5. Payments. When purchasing Fitolium online or at authorized outlets, you may provide payment details (e.g., card information, UPI ID) and billing/shipping addresses. We use secure, FSSAI-compliant payment gateways to process transactions, ensuring your data’s safety.

1.6. Surveys. You may voluntarily share feedback or preferences through surveys, helping us improve Fitolium’s offerings and understand your wellness needs.

1.7. Wellness Preferences. Optionally, you may share general wellness goals (e.g., digestive health preferences) to access tailored content. This is not required, and we do not collect medical health data.

• Information Generated From Your Use of the Services

We may automatically collect data when you use our Services, some of which may constitute Personal Information:

1.1. Log Files. We collect data like IP addresses, browser type, internet service provider, date/time stamps, and pages visited (“Log Data”). This helps us monitor usage, improve functionality, and enhance user experience without linking to Personal Information.

1.2. Usage Data. We track how you navigate our Site, including pages visited, time spent, and device details (e.g., browser version, IP address). This data helps us optimize your shopping experience and personalize content, such as suggesting Fitolium products based on browsing patterns.

1.3. Cookies. We use cookies to streamline your experience, storing small data files on your device. Session cookies vanish after you close your browser, while persistent cookies remain for multiple visits. Cookies help us track preferences and improve site usability without directly identifying you unless you provide Personal Information.

1.4. Analytics. We use tools like Google Analytics to analyze Site interactions, collecting data on visit times, locations, and referral sites. You can opt out via Google’s browser plugin. Our Mumbai-based digital partners aggregate this data to enhance user experience.

1.5. Web Beacons. We use web beacons in emails to track opens or clicks, improving our communications. These do not store data on your device and function even if cookies are disabled.

1.6. Mobile Device Data. When accessing our Site via mobile, we may collect device details (e.g., carrier, device ID) to optimize notifications and mobile usability.

1.7. Location Data. We may collect approximate location data (e.g., city) to offer location-based features, like nearby Fitolium stockists, if you enable location services.

1.8. Social Media. Interacting with us on platforms like Instagram may allow those platforms to collect data via their cookies. Review their privacy policies for details.

2. HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

• How We Use and Disclose Your Personal Information

Beyond the purposes in Section 1, we use your Personal Information to:

  • Deliver Fitolium’s Services, including order processing and customer support;
  • Communicate with you, responding to inquiries and sharing wellness tips;
  • Enhance our Site’s functionality and personalize your experience;
  • Analyze usage to improve our offerings for Indian users; and
  • Prevent fraud or policy violations, ensuring a secure experience.

We may use third-party pixels to personalize content or serve ads on external sites based on your Site interactions. Opt out by adjusting browser settings or visiting the DAA opt-out page or NAI opt-out page.

• Who We Disclose Your Personal Information To

We may share your Personal Information with:

1. Fitolium Team. Our Mumbai-based team and affiliates access your data to provide Services and share relevant wellness updates.

2. Trusted Partners. We engage third-party providers (e.g., payment gateways, logistics partners) to process orders, host our Site, or manage marketing. These partners are bound by contracts to protect your data.

3. Business Transfers. In case of mergers or acquisitions, your data may be transferred as part of our business assets.

4. Legal Authorities. We may disclose data to comply with Indian laws, court orders, or to protect our rights, safety, or property, or to investigate fraud.

3. PERSONAL INFORMATION STORAGE

Our Services are hosted in India, and your Personal Information is stored and processed within India, adhering to local data protection laws. We implement safeguards to ensure your data’s security, aligned with India’s evolving privacy regulations.

4. HOW WE PROTECT YOUR PERSONAL INFORMATION

We use industry-standard encryption and security measures to protect your Personal Information from loss, misuse, or unauthorized access. Our Mumbai-based team regularly updates these measures to comply with Indian data protection standards. For security inquiries, contact us at [email protected].

  • Do Not Track Signals. Fitolium does not track users across third-party sites for targeted advertising and does not respond to “do not track” signals, as we prioritize user-driven personalization within our Site.

5. CHILDREN’S PRIVACY

Our Services are intended for users aged 18 and above, in line with Indian regulations. We do not knowingly collect data from children under 18. If you believe a child under 18 has provided data, contact us at [email protected] to request removal.

6. YOUR RIGHTS AND CHOICES

As an Indian user, you have rights to access, correct, or delete your Personal Information under applicable laws like the Digital Personal Data Protection Act, 2023. To exercise these rights, contact us at [email protected].

7. INTERNATIONAL USERS

Our Services are designed for Indian users and hosted in India. If you access our Site from outside India, your data will be processed in India, subject to local laws. By using our Services, you consent to this processing.

8. RETENTION OF PERSONAL INFORMATION

We retain your Personal Information only as long as needed to fulfill the purposes outlined in this Policy or as required by Indian law, such as tax or consumer protection regulations.

9. LINKS TO OTHER WEBSITES

We are not responsible for the privacy practices of third-party websites linked from our Site. We encourage you to review their policies before sharing data, ensuring your comfort and trust.

10. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or Indian regulations. Updates take effect upon posting on our Site. We’ll notify you of significant changes via email or Site notices. Continued use of our Services indicates your acceptance of the updated Policy.

11. HOW TO CONTACT US

For questions about this Privacy Policy or our Site, email us at [email protected], call +91 22 4963 2198, or write to Fitonx.in Pvt. Ltd., 502 Wellness Hub, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India.